Weird...I can't put a title on this post. Huh.
Ok, WHY do guys think it's ok to clip their nails at their desks? It's right up there with hocking a loogie into your trashcan, ok? Maybe you were raised in a barn and were taught that everything just gets covered with the hay anyway, but in case it wasn't something you'd noticed, there's no hay in the office! It's not cool, ok? Fuck!
I mean, I'm not over here painting my nails, and shit. I only whip out the file when I have a snagged nail that needs to be tended to for the time being, until I can get home and file everything accordingly. And obviously, filing my nail really only effects the carpet or trashcan directly below it, you know? Clipped nails can fly all over the fucking place, which is just not sanitary. BLECH!
On to the real post, for cryin' out loud. (Gaaww-dammit.)
Does anyone else get a really, really, really full feeling from a bottle of V8? I drink one now and then with my lunch instead of eating a salad, and I noticed that it really fills me up. So I was just wondering if it was me or if it happens to everyone. Not that it matters at all, I guess. Ok, stupid topic, so let's move on...
This morning as I got ready for work, I saw a funny little news item on the local morning show that intrigued me a bit. It seems that Sprint is opting to drop 1,000 of its customers due to their inability to satisfy said customers with their products and services. Since Sprint is a local company, I suppose that's why they're reporting this story on the local news, since I don't see it as general public-type news as of yet on the web. I only found a few stories about it, and they're all scewed stories, to say the least. (Apparently the writers of said stories are or have been customers of Sprint, and are less than pleased with their customer service history with the company. That seems like a conflict of interest sort of thing to me, but whatev...)
Here's the deal: Sprint is dropping these customers due to their inability to satisfy them. They have sent them letters explaining the situation, and telling them they have a month to find a new carrier and have their number switched over before they will inactivate their accounts. They are NOT charging them the "early termination fee" and they are apologetic for not being able to give them the services they need.
A lot of people are all gung-ho about complaining about Sprint in the stories I've found regarding the sitch. I thought it was a funny story when I saw it this morning (but unfortunately, I can't find any info on it on KMBC's website now) which is why I followed up with the research when I got to work. See, here's what struck me about the report I saw on the local news:
- The customers that are being "dumped" are extremely problematic to the company's customer service commitment. How? They are calling the customer service department 25 - 300 times per month. Now, I can understand calling once a week, maybe. So that'd be 4 calls per month...heck, I recently did it to that company that I thought jipped us on the part we needed for our umbrella that matched our little bar set for our deck. But how does one call a company's customer service department 300 times per month? Think maybe they're devoting a bit too much time to contacting them about their issues? If I had to call a company that often to get help, I think I'd go ahead and cancel my service with them. I mean, who needs that kind of aggro?
- The media thinks this is a funny thing for a company to do, particularly when they've lost some 200,000 customers during the 1st quarter of the year. (Funny thing is, the media fails to mention how many customers the company picked up during that same period. Hm.)
- Sprint has a customer base of over 53 MILLION customers at this point in time. The 1,000 customers they chose to "dump" were tying up customer service agents that can better devote their time to other customers who actually might be able to be helped when it comes to the issues they have.
I have been a Sprint customer for over 7 years now. The coverage has only improved during that time, and I didn't really have a problem with it before it started improving. (When I lived in Northern Cali in 1999, the phone didn't work in my apartment. But the only person who called me on it was my boss/bro-in-law at the time, and I didn't really need him to be able to get a hold of me at all hours, to be honest. Plus, he had my landline number, so it was his own fault for not putting that in his phone when he really needed to get a hold of me...so it wasn't ever a problem for me, per se.) Ever since I moved to KC in 1996 and my sister said something about using Sprint for long distance on her landline at home since they were a local company, I've always stuck to that line of thinking. And even though the company is based in Kansas and Virginia now (since the merger with Nextel), I still support them. Besides, like I said before, I've never had an issue with them.
Anyway, I thought it was funny that the news is as scewed as it is on the topic. Particularly when they're talking about a local company and all. I've found a couple of write-ups on the plan online, even though I can't find anything from KMBC, where I originally saw the info being reported. Here's a point of view that isn't as emotionally scewed as some others I've found. Here's the original story that popped up in my search, which I think has the most entertaining comments left by the usual conglomoration of idiots that don't know what punctuation or proper grammar and/or spelling is, thereby making their comment more illegible as well as more irrelevant.