I thought that this was an interesting story I stumbled across on MSN today. Maybe it's because I have a strong dislike for being overwhelmed with customer service-type crap when I go out shopping. Which I think can be blamed mostly on the fact that I don't like people very much, so when they keep their distance, I usually appreciate it. This is also a big part of why I shop online when I can. Or at Target. Because customer service + Target = nonexistent, mkay?
However, just today I went to Bed, Bath & Beyond to get Leo a new Brita filter (because apparently, the tap water at our house just isn't good enough for him...), and a cheese slicer (because, well...we need a better way to slice the cheese in our house), and after I'd found the slicer (along with a olive/cherry pit remover that I had no idea existed until I saw it hanging there, and which made me do a little internal dance), I couldn't figure out where the Brita's were. As I glanced into the next section over, a salesperson asked me if I needed help. This was one time when I didn't want to just wander about aimlessly. (A) I was hungry; it was lunchtime, dammit. And (B) I had a feeling that the more I searched for the Brita, the more stuff I would find that I was previously unaware of needing. The helpful salesperson pointed behind me to an endcap full of fucking Brita waterpitchers, and I felt stupid, and thanked her, and then moved on with my shopping.
They had a section for all their cleaning stuff next to the kitchen stuff. I wandered in there thinking that maybe I could find a nice cleaner that will help with the removal of the dirt and mildew from the patio furniture, and there was a bot..."Can I get you a cart?" Shit. That same formerly helpful salesperson was suddenly becoming a nuisance. This was due in large part to point A made in the previous paragraph, along with the fact that (B) I really just wanted to find my shit and get the fuck out so I could take care of point A as soon as possible, dammit. She was starting to slow me down! My brain wasn't functioning properly (due to the hunger, mind you), so it took me a minute to process her question...did I need a cart? I was already a little weighed down with the Brita being as bulky as it was, and all. And I was planning on grabbing something else here in a moment, thereby adding to the products I was carrying around manually throughout the store. But I finally concluded that I did not need a cart, again I thanked her for her help, and I managed to shake her off of me.
I think it's my hair that's making me look stupid lately, or something. I'm growing out my bangs, and I think it makes me look slightly impaired, perhaps. Because it's like I don't know how to properly groom myself, or what have you. But there's no way around the awkward stage with the bang-growing-out issue. You have to just go through it, scraggly hair in your eyes be damned! Because if you let it get to you...if you trim the bangs in order to make them look manageable again, then the bangs have won. And dammit my bangs are not the mutherfucking boss of me!
Anyway, how do you all feel about customer service that appears to be over the top? I think some would rather have too much customer service than none at all. And to be fair, I do not think that the lady in BB&B was over the top...I was just not in a good state of mind for shopping, really. But I think the examples given in the article are spot-on for over the top levels of service. And I would be highly annoyed in those same situations. (Again, blame it on the fact that I should move under a rock, already, and get it over with.) Being that I work for a company that is constantly (finally!!!) striving for customer service happiness beyond anything we've ever dreamed of having, it's an interesting point to me. So tell me your thoughts on the subject...